Shipping Policy

Last Updated: July 2026

H2 Makeup Studio is a luxury bridal makeup and beauty studio offering both on-location beauty services and curated product orders. This policy covers how we handle the delivery of physical products. For our beauty services, please refer to our Cancellation Policy.

Our Services Are Not Shipped

H2 Makeup Studio's core offerings — bridal makeup, hair styling, skincare treatments, nail art, and academy sessions — are delivered entirely in person. Our artists travel to your venue, home, hotel, or event location across India and internationally. There is no shipping involved for service bookings. All service appointments are confirmed by prior arrangement only.

Product Orders — Processing Time

• All product orders are processed within 1–3 business days after successful payment confirmation.
• Orders placed on weekends or public holidays are processed on the next working business day.
• You will receive an order confirmation email immediately, followed by a dispatch notification with tracking details once your order ships.
• During peak bridal seasons (October–February) and festive periods, processing may take up to 5 business days. We will notify you if there is any delay.

Domestic Shipping — India

We ship across all major cities and towns in India via trusted courier partners including Delhivery, Blue Dart, and Ekart Logistics.

• Standard Delivery: 5–7 business days — ₹99 flat rate
• Express Delivery: 2–3 business days — ₹199 flat rate
• Free Shipping: Complimentary on all orders above ₹1,999
• Remote or rural pin codes may require an additional 2–3 days beyond the standard estimate.

International Shipping

We ship select H2 Makeup Studio products to international destinations. International shipping is available for product orders only — our beauty services at international locations are arranged separately by prior consultation.

• Estimated Delivery: 10–21 business days depending on destination country
• Shipping Charges: Calculated at checkout based on destination and order weight
• Customs & Import Duties: Any applicable customs duties, taxes, or import fees at the destination country are the sole responsibility of the recipient. H2 Makeup Studio is not liable for delays caused by customs clearance processes.
• We are unable to ship to certain restricted countries. If your country is not available at checkout, please contact us directly.

Order Tracking

• A tracking number will be shared via email and SMS once your order is dispatched.
• You can track your shipment directly on the courier partner's website using the provided tracking ID.
• If you have not received tracking details within 3 business days of placing your order, please contact us at connect@h2.makeup.

Packaging

Every H2 Makeup Studio product is packed with care to ensure it arrives in perfect condition. We use premium, protective packaging that reflects the luxury standard of our brand. Where possible, we use eco-conscious materials. If your order arrives damaged, please photograph both the outer packaging and the product immediately and contact us within 48 hours of delivery.

Failed Delivery & Returned Shipments

• If a delivery attempt fails due to an incorrect address or unavailability of the recipient, the courier will attempt redelivery up to 2 times.
• If the shipment is returned to us after failed delivery attempts, we will contact you to arrange redelivery. Additional shipping charges will apply.
• H2 Makeup Studio is not responsible for delays or non-delivery resulting from incorrect address information provided at checkout. Please double-check your delivery details before confirming your order.

Missing or Lost Orders

If your order has not arrived within the estimated delivery window, please reach out to us immediately. We will raise an investigation with the courier partner and work to resolve the matter as quickly as possible. In confirmed cases of lost shipments, we will arrange a replacement or issue a full refund.

Bridal & Academy Kit Orders

For bulk orders, bridal kit purchases, or academy supply orders, please contact us directly before placing your order. Custom or bulk orders may have different processing timelines and shipping arrangements. We will provide a personalised quote and delivery schedule based on your requirements.