Refund & Cancellation Policy
Last updated: July 2026
Services
Cancellations
- 24+ hours before appointment: Full deposit refund
- Within 24 hours: Deposit is non-refundable
- No-show: Full deposit is forfeited
Rescheduling
You may reschedule your appointment up to 12 hours before your scheduled time at no extra charge. Rescheduling within 12 hours may incur a fee.
Service Dissatisfaction
If you are not satisfied with your service, please let us know before leaving the studio. We will do our best to address your concerns. Refunds are not provided for completed services, but we will offer a complimentary correction where appropriate.
Products
Returns
- Unopened products may be returned within 7 days of purchase with proof of purchase
- Opened or used products cannot be returned for hygiene reasons
- Damaged or defective products will be replaced or refunded in full
Online Orders
- Return requests must be raised within 7 days of delivery
- Return shipping costs are the responsibility of the customer unless the product is defective
- Refunds are processed within 5-7 business days of receiving the returned item
Contact Us
For refund or cancellation requests, contact us at hello@h2makeup.studio or call +91 XXXXX XXXXX