Cancellation Policy

Last Updated: July 2026

At H2 Makeup Studio, every appointment is reserved exclusively for you. Our artists plan, prepare, and travel specifically for each booking. We request that you read and understand our cancellation policy before confirming your appointment or placing an order.

General Service Appointments

• Cancellations made 24 hours or more before the scheduled appointment are eligible for a full refund of any deposit paid.
• Cancellations made less than 24 hours before the appointment will forfeit the deposit. No refund will be issued.
• Rescheduling is permitted up to 12 hours before your appointment at no additional charge, subject to artist availability.
• No-shows without prior notice will forfeit the full deposit and may affect future booking eligibility.
• If H2 Makeup Studio cancels your appointment for any reason, a full refund will be processed within 5–7 business days.

Bridal Makeup & Wedding Bookings

Bridal bookings require significant advance planning, artist allocation, and travel coordination. The following terms apply specifically to bridal and wedding-day bookings:

• A non-refundable booking deposit is required to secure your wedding date. This deposit confirms your artist and date exclusively for you.
• Cancellations made more than 60 days before the wedding date may be eligible for a partial refund of amounts paid beyond the deposit, at our discretion.
• Cancellations made within 60 days of the wedding date are not eligible for any refund.
• Rescheduling of bridal bookings must be requested at least 30 days in advance and is subject to artist availability. A rescheduling fee may apply.
• Changes to the number of people, services, or locations within 14 days of the event may incur additional charges.

Makeup Academy & Course Bookings

• Academy course fees are non-refundable once the batch has commenced.
• Cancellations requested 7 or more days before the course start date are eligible for a full refund or transfer to a future batch.
• Cancellations within 7 days of the course start date are not eligible for a refund but may be transferred to a future batch once, subject to availability.
• No-shows on course commencement day will forfeit the full course fee.
• H2 Makeup Studio reserves the right to reschedule or cancel a batch due to insufficient enrolment or unforeseen circumstances. In such cases, a full refund or batch transfer will be offered.

On-Location & Travel Bookings

• For bookings that require artist travel — including destination weddings, outstation events, and international assignments — travel costs already incurred at the time of cancellation are non-refundable.
• Cancellations for travel bookings must be made at least 14 days in advance to avoid forfeiture of the full booking amount.
• Any travel, accommodation, or logistics costs booked on behalf of the client are the client’s responsibility upon cancellation.

Product Order Cancellations

• Product orders may be cancelled within 12 hours of placing the order, provided the order has not yet been dispatched.
• Once an order has been dispatched, it cannot be cancelled. Please refer to our Refund Policy for return and refund options.
• To cancel a product order, contact us immediately at connect@h2.makeup or WhatsApp us at +91 90322 23786.

How to Cancel or Reschedule

All cancellation and rescheduling requests must be submitted in writing via WhatsApp or email. Verbal requests will not be accepted as confirmation of cancellation. Please include your booking reference, name, and appointment date in your message.

Force Majeure

In the event of circumstances beyond our control — including natural disasters, government-imposed restrictions, or medical emergencies — H2 Makeup Studio will work with clients on a case-by-case basis to reschedule or provide credit. We are committed to being fair and transparent in all such situations.